2 posts tagged “Marketing Analyst”

A Day in the Life of PatientsLikeMe Quality Assurance Engineer Brian Boyle

Posted September 19th, 2012 by

What’s it like to work at PatientsLikeMe?  We are continuing to reveal just that with our monthly blog series “A Day in the Life,” which features employees from different departments.  So far, we’ve interviewed User Experience Engineer Cris NecocheaResearch Assistant Shivani Bhargava, Office Manager Alison DuttonResearch Scientist Timothy VaughanBiz Dev’er Arianne GrahamProduct Manager Maureen Oakes and Community Manager Jeanette DeVita.  Today we’d like to introduce you to Brian Boyle, who joined the company six months ago to help us maintain excellent quality assurance (QA).  What that means is that when you find a bug in our platform, Brian is the guy who makes sure it gets fixed!

PatientsLikeMe Quality Assurance Engineer Brian Boyle

1.  What’s surprised you the most since joining PatientsLikeMe in March?

PatientsLikeMe is an amazing office to work in. I was immediately welcomed by a team of talented and brilliant individuals. The people here are so nice to be around. The bar of excellence is raised daily, and we challenge ourselves to produce the best possible product. Every morning I arrive to an atmosphere that is rich with confidence and satisfaction of our product.

2.  Tell us about the role of the Quality Assurance (QA) Engineer.

My job at PatientsLikeMe is to collect bug reports from users and co-workers and send them to the engineers. The engineers take the information, locate the problem and fix the code that caused the error. When I collect the bug reports, I research what is causing the problem and prioritize the bug queue. The bugs on my radar are ones that a user would find and that could disrupt their experience on the site. Solving these problems is very rewarding and important for the user experience.

3.  What do you find satisfying – as well as challenging – about your job?

Working closely with users to understand their perspective and then carrying that viewpoint to the engineers is my first priority. It can be challenging working through the volume of requests and researching all of them, while putting them in an acceptable order to be fixed. Fortunately, the engineers are very helpful, offering insights and understanding. I sit with a team of amazing developers I can turn to and ask for help. Working with the engineers to solve problems is immensely satisfying.

4.  I understand you have a lot of active hobbies, such as rock climbing and skiing.  How does that fit into your approach to wellness?

I have found that engaging my mind and body in physical activity encourages a healthy perspective to my thought process. My time away from work is spent working on goals and physical challenges. I have a few different levels of activities that I use to distill my thought process and better serve my prioritization skills.

Brian Boyle Doing His Favorite Activity:  Skydiving

Skiing and team sports are hobbies that I do every once in awhile that allow me to focus on something new for a day. The next level of activities are accomplished a few times a week; rock climbing, yoga, mountain biking and road biking are things I can do after work. My favorite activity is skydiving. I have been jumping out of planes (almost) every warm weekend since 2007. I have over 550 jumps, and I am a tandem instructor at Jumptown in Orange, MA.

My passion in skydiving is tandem jumping and big way jumping. Tandem jumping is hooking up a first jump student to my parachute and taking them on their first skydive. Big way jumping is when I take my own parachute and go up with 60 of my closest friends and jump out of three different airplanes at the same time. I use skydiving to set long term goals. It can take years to attain certain skills in skydiving, and accomplishing those goals is very rewarding.

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Interested in making a difference in patients’ lives?  Check out our Careers page to see our current job openings.  Headquartered in Cambridge, Massachusetts, PatientsLikeMe is looking for a Marketing AnalystOutcomes Research Scientist and more at the moment.


A Day in the Life of PatientsLikeMe Community Manager Jeanette DeVita

Posted August 3rd, 2012 by

What’s it like to work at PatientsLikeMe?  We are continuing to reveal just that with our monthly blog series “A Day in the Life,” which features employees from different departments.  So far, we’ve interviewed User Experience Engineer Cris NecocheaResearch Assistant Shivani Bhargava, Office Manager Alison Dutton, Research Scientist Timothy Vaughan, Biz Dev’er Arianne Graham and Product Manager Maureen Oakes.  Today we’d like to introduce you to Jeanette DeVita, who came on board as a Community Manager in February 2011.

PatientsLikeMe Community Manager Jeanette DeVita

1.  What were your first impressions upon joining PatientsLikeMe?

I was very excited to see the job listing for a Community Manager at PatientsLikeMe. I have a background in nonprofits, and I was looking to shift to the for-profit sector. I was thrilled to find a job at a company that was for-profit but with the heart of a nonprofit.

It was clear that the employees at PatientsLikeMe wanted to make a difference in the lives of patients and that was something I wanted to do too. It’s important to me to feel like my work makes the world a better place and working at PatientsLikeMe gives me that feeling.

I was also impressed and excited by the company culture at PatientsLikeMe.  Every Friday there’s a lunchtime presentation and everyone eats together; there are no cubicles, there’s interesting artwork on the walls; teams take meetings sitting on couches together and blow off steam by playing Guitar Hero and ping pong.

2.  Tell us what’s involved in being a PatientsLikeMe Community Manager.

Every day I start by reading my messages from patients who have contacted me on the site. I work on a team of Community Managers with Emma Willey and Liz Morgan, so if I need feedback before working through an issue, I talk to the rest of my team. Then I move on to the forum. I read the new conversations in the communities I moderate, and I tag threads [with a topic category] as I read them so that they are easier for patients to find. I also check out the rest of the site, answer questions about how to find information and try to help patients connect with one another and get their questions answered.

Being a Community Manager is a role that involves wearing a lot of hats. On the site I’m a hostess, a source of information, tech support, librarian, conflict manager and a listening ear. On the larger PatientsLikeMe team, I represent the voice of the patient, and I relay what I learn from patients back to my colleagues.

3.  Congratulations on becoming a mom! Did you manage your health online during your pregnancy? Have you kept up with that since your son was born?

Thanks so much! I started monitoring my health online as I prepared to get pregnant, and I did it through my entire pregnancy. I began with monitoring my temperature and then I kept track of my exercise, my weight, my size and, of course, I kept a close eye on the calendar. Since I suddenly had so many appointments to keep track of, I found myself more reliant than ever on my calendar.

I saw a strong correlation in how I felt with how much walking I did and how much water I drank. By monitoring those two pieces of data I was able to quickly learn that I felt great when I drank 64+ ounces of water a day and walked to and from work.  I felt not so great when I didn’t.

After my son was born, I was glad I had already adjusted to keeping detailed records about myself and my health.  Now I monitor his feedings, sleep and other baby business using an app recommended to me by a friend. It makes it much easier to remember when he last ate when my husband and I both have an app that tells us.  I also continue to keep up with my exercise online and how many steps I take each day. I find it motivating, and I’m hooked on personal data now.

4.  What kind of comments from PatientsLikeMe members really make your day?

I love hearing that a patient’s life has been changed because of PatientsLikeMe. For example, when a patient connects with others like them for the first time; when they find real feedback and experiences from other patients who have already tried a treatment they are considering; or when learn about home modifications or life-changing tools from other patients, I go home feeling great about the work I do. Life can be very lonely, and life with a serious medical condition can be even more isolating. Making that burden a little easier for our users to bear is a great reason to come to work in the morning.

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Interested in making a difference in patients’ lives?  Check out our Careers page to see our current job openings.  Headquartered in Cambridge, Massachusetts, PatientsLikeMe is looking for an Analytics Strategist, Marketing Analyst and more at the moment.