2 posts tagged “openness about diagnosis”

The OpenNotes movement: Your right to read your doctors’ notes

Posted December 21st, 2017 by

Have you ever seen your doctor’s clinical notes about you? (We’re not talking about your brief ‘after-visit summary,’ but the detailed notes the doctor or other healthcare provider writes later on.) PatientsLikeMe member Liz (thelizarmy) recently talked with us about OpenNotes, a movement to give patients easy access to their providers’ notes – like her 4,000+ page file documenting her treatment for brain cancer and seizures. And member Danny (Dvanleeu), who’s living with multiple sclerosis (MS), shed light on what he’s learned from OpenNotes.

HIPAA (the Health Insurance Portability and Accountability Act of 1996) gives you the right to review your medical record, including healthcare providers’ notes with very few exceptions (such as some sensitive mental health notes). But few patients know about their doctors’ notes and their legal right to access them.

What are visit summaries vs. notes? What is OpenNotes?

For starters, it helps to know some lingo:

  • After-visit summaries are more well-known but they’re different from notes. An after-visit summary, also called a clinical summary, typically includes some basics like your weight, blood pressure, recent symptoms or problems, current medications, allergies, and instructions for new aspects of your treatment. Providers may offer a printout of your after-visit summary at the end of your appointment and/or include it in your electronic health record (EHR) and make it available to you through an online health portal.
  • Notes are the doctor’s or provider’s more in-depth documentation, reflecting the conversation you had with your clinician and a summary of the most important information discussed. Notes are not usually readily shared with patients. Advocates of easy access to doctors’ notes say the notes can help patients engage in their healthcare and spot medical errors in their records. Although patients have the right to review their notes, retrieving them through traditional method can be tedious, time consuming and patients often have to pay hefty fees for copies.
  • OpenNotes (www.opennotes.org) is “the international movement dedicated to making healthcare more open and transparent by urging doctors, nurses, therapists, and others to share their visit notes with patients.” OpenNotes is not software or a product, but rather a movement to support patient access to information. It started in 2010 with three hospitals and has grown to include more than 100 hospitals or medical systems (see a map of OpenNotes participants). Read some FAQs about OpenNotes and watch videos about patients who’ve received their notes.

Liz spreads the word on OpenNotes

PatientsLikeMe member Liz (pictured above), who’s living with brain cancer and epilepsy, was featured in a 2016 documentary called The Open Patient. The short film highlights the importance of patient access to data and the mission of the OpenNotes co-founders, a Boston-area doctor and nurse.

“It wasn’t until the documentary was released that I learned about OpenNotes, and I suddenly realized that after living with brain cancer for nearly seven years I had never seen my notes,” says Liz, who lives in California. “This was shocking to me. I thought I knew everything there was to know about my diagnosis and care.”

Liz says she learned she has an astrocytoma (a slow-growing but malignant brain tumor) after she suffered a massive seizure in July 2008—a week after her 29th birthday. She has been through a “whirlwind of medical experiences,” including multiple brain surgeries, struggles with seizures, relearning how to walk and balance, and 24 months of chemotherapy.

“There really is no right way to respond to a cancer diagnosis, but my way is through curiosity,” Liz says. Shortly after her diagnosis, she joined PatientsLikeMe and also started a personal blog about her experiences, self-care and advocacy called The Liz Army, which now gets about 30,000 visits a year.

Liz recently joined the staff of OpenNotes as Senior Multimedia Communications Manager. Part of her role involves sharing the stories of patients and providers on the blog, The Same Page.

“I think most patients have no idea our doctors keep such detailed records about our visits,” Liz says. “That’s a bummer. I think people would be really interested to know what the doctor is thinking and would come to trust their provider more.”

Liz only recently saw her clinical notes for the first time, when she had to rebuild her healthcare team due to a change in insurance. “Had I asked for my record to be printed, it would have cost me $735.40,” she says. “Instead I got my record on three DVDs, which cost me $45. I was curious, so I put one of the DVDs into my computer and I found a 4,836-page PDF file that was my record.”

Finally seeing her notes “reinforced that my doctors were listening to me,” she says. Her new care team doesn’t yet participate in OpenNotes, but Liz used OpenNotes materials (Ask for your notes!) to ask each of her doctors to share notes with her. All have agreed.

“Now that I’ve seen my notes, I know what I am missing, and I don’t want to go back to just seeing after-visit summaries, which include only the most basic information like height, weight, BMI, blood pressure. I mean really?” she says. “Where is the info about epilepsy and brain cancer? You know, the real reason I am at the doctor.”

Quality matters: Danny’s experience seeing his notes

PatientsLikeMe member Danny was diagnosed with MS in 2009. He’s worked as a nurse for 43 years in a variety of specialties. Upon his MS diagnosis, he was glad that his doctors connected him with an electronic health portal where providers’ notes are shared.

“While I’m thrilled to have access to their notes, I’m not so impressed with their notes,” Danny says. For example, they can contain mistakes (in his case, his records say he experienced chest pain for years – an error that apparently got copied and pasted many times over). He also says it’s hard to find information that feels relevant to him, such as how he’s doing, if his condition is progressing and how to manage personal goals, practical issues and fears that arise as a patient.

Patient input in the notes would be great, since they’re about the patient, Danny says.

Still, Danny appreciates the access to his notes and encourages people to see as much of their records as they like. “They have the right to it and they should go for it,” he says. “The law is that it’s your data.”

The team at OpenNotes say they’re studying note-writing and working on materials to help clinicians write better notes for themselves and their patients. With that goal in mind, in 2018 they’re launching pilots at four hospitals across the country, where patients will be offered the opportunity to contribute to their own notes. Getting the notes “open” is an important first step toward all kinds of other healthcare transformation, they say.

Did you know about providers’ notes and have you seen them or tried to see them? Would you want to review your notes? Join PatientsLikeMe to share your experiences or thoughts here with the community.

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Mental Illness Awareness Week: Stigmas, Stereotypes and Sharing

Posted October 6th, 2011 by

On Tuesday, we recognized Mental Illness Awareness Week (October 2-8) by sharing some of our mental health members’ vivid descriptions of what depression feels like. Today, we’ve taken a look at what else our members are sharing – or not sharing – about more than a dozen mental health conditions at PatientsLikeMe.

Share How You're Feeling Right Now with Instant Me

On the site, more than 80% of our active mental health members (meaning, those who have logged in during the last 60 days, n=1,589) are capturing the various factors affecting their mood and sharing those experiences with patients like them. 1,339 have posted an InstantMe update (shown above) to record their moment-to-moment status, and 843 have completed a weekly Mood Map survey.

But what about sharing in the real world – outside of PatientsLikeMe? In a poll we conducted earlier this year, we discovered that patients with a mental health condition are, along with HIV patients, the least likely to share their diagnosis with others. For instance, overall results suggest that when it comes to immediate family, 81% of respondents say “all of them” know about the diagnosis.  However, in HIV, this figure is only 50%, and in mental health conditions, it’s 56%.

February 2011 PatientsLikeMe Poll Results from 3,858 Patients with 10 Different Conditions

Interestingly, however, our poll also found that PatientsLikeMe members have shared their diagnosis with more people as a result of using the website. For mental health conditions (formerly called mood conditions at PatientsLikeMe), 28% of respondents said they had told more people about their condition as a result of PatientsLikeMe, as the graphic above illustrates. Here’s how one mental health member explains it:

“Although I have not created a large number of [forum] posts on PatientsLikeMe, just the few posts that I created gave me confidence in explaining my condition and how it has impacted my life.  PatientsLikeMe allowed me to explore others’ perceptions of their experiences. Knowing I ‘belonged’ here, and was understood here was valuable in my recovery.  So being comfortable here, at PatientsLikeMe, made me feel more comfortable discussing my diagnosis away from PatientsLikeMe.”

This, of course, speaks to the stigma surrounding mental illness, which is something Mental Illness Awareness Week aims to change. (The 2011 theme is “Changing Attitudes, Changing Lives.”) At PatientsLikeMe, we think change comes from getting to know real patients living with real mental health conditions. As one person commented on our Facebook page, “I always see people making fun of ‘crazy’ people, frivolous jokes including depression and bipolar, and movies that skew the severity, understanding and seriousness of these disorders.”

Can sharing your mental health experiences help erase the stigmas and stereotypes? The Academy Award-winning actress Glenn Close, whose sister has bipolar disorder, certainly believes so, as she writes in a great article entitled “The Stigma of Silence.” She argues that talking openly about mental illness with “more candor, more unashamed conversation” can “deconstruct and eliminate stigma.” We believe so too, but we’d love to hear your thoughts in the comments section.