11 posts from December, 2017

“It just makes sense to give back”: How PatientsLikeMe employees volunteered their time this year

Posted December 28th, 2017 by

Volunteering is a big part of the culture at PatientsLikeMe. Inspired by PatientsLikeMe members, who have made our online community a place to find support and answers about health, we do our best to give something back to our local community, too. This year, many of our staff members pitched in and gave their time to organizations all over the greater Boston area. Here’s what we’ve been up to this year…

  • 50 PLMers (that’s what we like to call ourselves) volunteered during PatientsLikeMe’s service month in November
  • Those individuals volunteered a total of 260 hours
  • …and supported 18 different organizations in the greater Boston area

Check out some of the places we volunteered our time this year, and see these PLMers in action…

PatientsLikeMe staff members volunteer at Rosie’s Rosie’s Place

Rosie’s Place is a women’s shelter in Boston that was created to service poor and homeless women. They not only provide shelter, but also support 12,000 women a year with a wide range of services including housing and education.

Tori, Katie, Kim and Rebecca volunteer at Community Servings

Community Servings is a not-for-profit food and nutrition program whose mission is to provide services throughout Massachusetts to individuals and families living with critical and chronic illnesses. They provide home-delivered meals and nutrition services that are medically-tailored to the individuals receiving them, based on their condition. Right now, they deliver to 20 cities and towns across Massachusetts, and are beginning a pilot program in Rhode Island.

Jeremy, George, Jenni and Amber volunteer at Healthcare for the Homeless

Boston Healthcare for the Homeless program supports more than 12,000 homeless men, women and children, and provides access to comprehensive healthcare, from preventive dental care to cancer treatment.

Extending our mission from online to offline

Maria Lowe, Co-chair of the PatientsLikeMe Social and Volunteer Committee, helped organize and coordinate these volunteer efforts in 2017. “I think it’s so important to take time to think about how others around us might not have some of the things we take for granted,” she said. “To me, it just makes sense to give back in whatever ways that I can.” In fostering a culture of volunteerism at PatientsLikeMe, Maria says it fits with our core message. “We’re all about putting patients first and we have our “give something, get something” philosophy, so I think giving back to our local community however we can is just a natural extension of that.”

Here’s to another year of building stronger communities, together.

Interested in becoming a part of the PatientsLikeMe community? Join here.

Share this post on Twitter and help spread the word.

The OpenNotes movement: Your right to read your doctors’ notes

Posted December 21st, 2017 by

Have you ever seen your doctor’s clinical notes about you? (We’re not talking about your brief ‘after-visit summary,’ but the detailed notes the doctor or other healthcare provider writes later on.) PatientsLikeMe member Liz (thelizarmy) recently talked with us about OpenNotes, a movement to give patients easy access to their providers’ notes – like her 4,000+ page file documenting her treatment for brain cancer and seizures. And member Danny (Dvanleeu), who’s living with multiple sclerosis (MS), shed light on what he’s learned from OpenNotes.

HIPAA (the Health Insurance Portability and Accountability Act of 1996) gives you the right to review your medical record, including healthcare providers’ notes with very few exceptions (such as some sensitive mental health notes). But few patients know about their doctors’ notes and their legal right to access them.

What are visit summaries vs. notes? What is OpenNotes?

For starters, it helps to know some lingo:

  • After-visit summaries are more well-known but they’re different from notes. An after-visit summary, also called a clinical summary, typically includes some basics like your weight, blood pressure, recent symptoms or problems, current medications, allergies, and instructions for new aspects of your treatment. Providers may offer a printout of your after-visit summary at the end of your appointment and/or include it in your electronic health record (EHR) and make it available to you through an online health portal.
  • Notes are the doctor’s or provider’s more in-depth documentation, reflecting the conversation you had with your clinician and a summary of the most important information discussed. Notes are not usually readily shared with patients. Advocates of easy access to doctors’ notes say the notes can help patients engage in their healthcare and spot medical errors in their records. Although patients have the right to review their notes, retrieving them through traditional method can be tedious, time consuming and patients often have to pay hefty fees for copies.
  • OpenNotes (www.opennotes.org) is “the international movement dedicated to making healthcare more open and transparent by urging doctors, nurses, therapists, and others to share their visit notes with patients.” OpenNotes is not software or a product, but rather a movement to support patient access to information. It started in 2010 with three hospitals and has grown to include more than 100 hospitals or medical systems (see a map of OpenNotes participants). Read some FAQs about OpenNotes and watch videos about patients who’ve received their notes.

Liz spreads the word on OpenNotes

PatientsLikeMe member Liz (pictured above), who’s living with brain cancer and epilepsy, was featured in a 2016 documentary called The Open Patient. The short film highlights the importance of patient access to data and the mission of the OpenNotes co-founders, a Boston-area doctor and nurse.

“It wasn’t until the documentary was released that I learned about OpenNotes, and I suddenly realized that after living with brain cancer for nearly seven years I had never seen my notes,” says Liz, who lives in California. “This was shocking to me. I thought I knew everything there was to know about my diagnosis and care.”

Liz says she learned she has an astrocytoma (a slow-growing but malignant brain tumor) after she suffered a massive seizure in July 2008—a week after her 29th birthday. She has been through a “whirlwind of medical experiences,” including multiple brain surgeries, struggles with seizures, relearning how to walk and balance, and 24 months of chemotherapy.

“There really is no right way to respond to a cancer diagnosis, but my way is through curiosity,” Liz says. Shortly after her diagnosis, she joined PatientsLikeMe and also started a personal blog about her experiences, self-care and advocacy called The Liz Army, which now gets about 30,000 visits a year.

Liz recently joined the staff of OpenNotes as Senior Multimedia Communications Manager. Part of her role involves sharing the stories of patients and providers on the blog, The Same Page.

“I think most patients have no idea our doctors keep such detailed records about our visits,” Liz says. “That’s a bummer. I think people would be really interested to know what the doctor is thinking and would come to trust their provider more.”

Liz only recently saw her clinical notes for the first time, when she had to rebuild her healthcare team due to a change in insurance. “Had I asked for my record to be printed, it would have cost me $735.40,” she says. “Instead I got my record on three DVDs, which cost me $45. I was curious, so I put one of the DVDs into my computer and I found a 4,836-page PDF file that was my record.”

Finally seeing her notes “reinforced that my doctors were listening to me,” she says. Her new care team doesn’t yet participate in OpenNotes, but Liz used OpenNotes materials (Ask for your notes!) to ask each of her doctors to share notes with her. All have agreed.

“Now that I’ve seen my notes, I know what I am missing, and I don’t want to go back to just seeing after-visit summaries, which include only the most basic information like height, weight, BMI, blood pressure. I mean really?” she says. “Where is the info about epilepsy and brain cancer? You know, the real reason I am at the doctor.”

Quality matters: Danny’s experience seeing his notes

PatientsLikeMe member Danny was diagnosed with MS in 2009. He’s worked as a nurse for 43 years in a variety of specialties. Upon his MS diagnosis, he was glad that his doctors connected him with an electronic health portal where providers’ notes are shared.

“While I’m thrilled to have access to their notes, I’m not so impressed with their notes,” Danny says. For example, they can contain mistakes (in his case, his records say he experienced chest pain for years – an error that apparently got copied and pasted many times over). He also says it’s hard to find information that feels relevant to him, such as how he’s doing, if his condition is progressing and how to manage personal goals, practical issues and fears that arise as a patient.

Patient input in the notes would be great, since they’re about the patient, Danny says.

Still, Danny appreciates the access to his notes and encourages people to see as much of their records as they like. “They have the right to it and they should go for it,” he says. “The law is that it’s your data.”

The team at OpenNotes say they’re studying note-writing and working on materials to help clinicians write better notes for themselves and their patients. With that goal in mind, in 2018 they’re launching pilots at four hospitals across the country, where patients will be offered the opportunity to contribute to their own notes. Getting the notes “open” is an important first step toward all kinds of other healthcare transformation, they say.

Did you know about providers’ notes and have you seen them or tried to see them? Would you want to review your notes? Join PatientsLikeMe to share your experiences or thoughts here with the community.

Share this post on Twitter and help spread the word.